What do I do if my transaction has been declined?

Card transactions can be declined for many reasons. Please make sure that all the card details you have entered are correct and that there are available funds on your bank account.


Furthermore, some issuing banks may block online transactions of unusual frequency or they can block international transactions for security reasons. Please contact your bank in order to get clarification on their card payment policy.


For any payment related queries, please contact CCBILL on:

– [email protected]

– CCBill Support Page (https://support.ccbill.com)

– or Consumer Support (+1.888.596.9279)

If the problem still persists, do not hesitate to contact our Customer Support team.