I did not receive an email to change my password, what can I do?

There are a couple of reasons that the email could not have reached your email account.

• Try to resend the email. Simply click on this link and enter either your username or your email (Forgot password).
• Check your spam and junk folders in your email account and open the most recent email from us.
• Your email domain might be blocked or there might be something that needs actions from our side. In this case, you need to contact our support team to ask them to help you.